Indian Railways pronounces integrated helpline number 139 for cartage
to conquer the anguish over numerous helpline numbers for grievances and enquiry all through railway trip, Indian Railways has integrated railway helplines into distinct number for the passengers for brief criticism redressal and enquiry all the way through their adventure, the admiral of Railways pointed out in a release.daaeccfeecaefed,as the new helpline quantity will engage over all of the latest helpline numbers except , it may be effortless for the cartage to be aware this number and fix with Railways for all their wants right through the go back and forth, it noted.
probably the most Railways grievances helplines are being discontinued, that are – for familiar complaints, for accidents and protection, for SMS complaints, for clear my instruct, for vigilance and for accouterment capabilities.
The helpline could be obtainable in twelve languages. It should be according to the IVRS interactive articulation acknowledgment gadget.
The Indian Railways additionally recommended about the menu of Helpline IVRS. For protection and medical information, the passenger has to columnist , which connects instantly to a call centre executive.
For enquiry, the commuter has to press and within the sub-card, information concerning PNR repute, accessiondeparture of the teach, lodging, fare enquiry, admission reserving, device admission cancellation, awaken alarm facilityvacation spot active, caster-armchair booking, meal booking can also be got.
For catering complaints, the commuter has to press three, for standard complaints, the passenger has to press and a user has to columnist for acuity related complaints.
For queries throughout an blow, the passenger has to columnist , for the status of complaints, the passenger has to columnist whereas a person has to columnist for speaking to name centre executive.